• Sales & Marketing Operations Manager

    Job Locations UK-London
    Job ID
  • Overview

    Voxbone's mission is to simplify business communications. As a cloud communication leader, we make it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are.

    We are currently on the hunt for a Sales & Marketing Operations Manager, who will be responsible for implementing and supporting a complex commercial software stack as well as improving operational processes across the platforms and the organization, with the ultimate goal of delivering commercial targets.


    Role and success factors


    • You will implement and maintain an efficient technology stack and improve commercial processes to:
      • Optimize customer acquisition
      • Lower customer acquisition cost and increase conversion rates
      • Ensure end-to-end tracking of commercial activities and their ROI
      • Deliver continuous market feedback to the product management team

    • To success you will need to:
      • Research, implement and manage platform integrations across a wide variety of technologies such as livechat, analytics, email, marketing/sales and BI tools
      • Ensure a continuous flow of accurate data across various platforms including CRM, prospect databases and back end systems
      • Identify, raise and address process issues to enable teams to deliver commercial targets more efficiently
      • Be the go-to-person the team can rely on when it comes to sales and marketing platforms


    To bring the win you'll have…


    • 3+ years experience working in a sales and marketing operations role within a B2B SaaS background
    • Must have a background in improving sales and marketing processes
    • Proven experience in B2B technology and platforms integrations (e.g. SalesForce, Marketo, Google Analytics, Google Tag Manager, Google Optimize, DemandBase, Drift, Zendesk, Datafox, LeanData)
    • Good knowledge of the latest sales enablement and data attribution tools and platforms to ensure we are using the best options across the project (e.g. Bizible, Funnel.io, BrightFunnel, Segment)
    • Feel comfortable and familiar with key marketing platform APIs (e.g. REST APIs, AdWords API) is a plus
    • Experience with data ETL is a plus


    To succeed in this role you’ll need to…


    • Have a start-up mentality, committed to excel with energy and endurance
    • Have strategic initiative that others relate to
    • Have superior organizational skills, prioritize ruthlessly
    • Work with cross-functional teams, high integrity and great follow-through on tasks
    • Be flexible, fearless and excited to help build something awesome and share it with the world.


    Sound good? Here's what we're offering in return…


    • A fantastic working environment from our bright and modern office in Shoreditch, London
    • An opportunity to work with a diverse workforce from across 34 nationalities, in a vibrant, energetic and friendly environment.
    • Competitive salary and perks
    • Frequent social events and company goodies
    • Free healthy snacks and drinks including fancy coffee for caffeine addicts
    • Health insurance
    • Pension scheme
    • Work laptop and mobile phone including monthly plan


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