• IT Operations Engineer

    Job Locations BE-Brussels
    Job ID
    2018-1132
    Category
    Infrastructure
  • Overview

    We make it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are. This is global communication redefined, free from the tyranny of PSTN lines.

    Voxbone is the best-kept secret in cloud communications, but we're ready for our close up! That's where you come in. As we spread the word and bring more customers aboard, we need an IT operations Engineer to join our Infrastructure Operations team in Brussels, Belgium.

    The IT Operations Engineer provides technical support to the internal staff in its different locations. You are responsible of IT related hardware & services procurement, stock management and deliveries but this can also apply for bigger hardware together with other Infrastructure silos. We will also count on you handle the administrative matters of the team (ordering, invoicing, price reviews...). You also manage the internal office network related to the employees devices (dhcp, shares, LDAP).

    Responsibilities

    Close your eyes and imagine yourself...

    IT Support to internal staff

    • Provide technical support to the organization’s internal users of computer, applications and hardware (Laptops, servers, IP connectivity, mobile devices, internal telephony systems)
    • Install, maintain and upgrade user devices
    • Troubleshoot any type of  issues reported by internal users and work on their resolution or escalate it to another technical team.
    • Communicate progress to relevant persons
    • Ensure high rate of staff satisfaction


    Maintains internal network, infrastructure and use base

    • Collaborate with network services and software systems vendors in order to restore service and/or to identify problems
    • Install, support, and/or maintain local network (LAN)
    • Evaluates and recommend networking product and software upgrades under the guidance of the network team

    Hardware ordering & stock management

    • Identify or receive needs from other members of the infrastructure team
    • Look for the relevant vendor and place orders
    • Make a proposal for validation by manager
    • Order material and manage the financial process and stock management
    • Follow-up installation & implementation and ensure maintenance

     

    Cost control

    • Budget definition (OPEX/CAPEX)
    • Validation and booking of invoices
    • Classification of fixed assets
    • Cost control & analysis

    Improvement of service to staff

    • Identify recurrent problems and problematic issues
    • Analyse the various improvements and propose solutions
    • Make proposals internally and provides some help needed during the deployment of the new solution
    • Monitor service usage and warns colleagues in case of scalability problems

    Qualifications

    To bring the win, you'll have…

    • Degree in IT or equivalent by experience
    • Maximum 2 years of experience in the same type of position
    • Hardware architecture understanding and reparation
    • Workstation OS : Ubuntu Linux, Windows, Mac OS X
    • Linux server administration (dhcp, dns, iptables,...)
    • Scripting skills are an asset
    • Microsoft Dynamics AX
    • Fluent in English (french can be an asset)
    • Resourceful person with creative mindset
    • Able to work in highly critical situation
    • Rigorous (and has an eye for detail)
    • Excellent communicator
    • Strong identification with Voxbone's Strangely Simple Principles

     

    Sound good? We're offering…

    • A young, fun and international environment in our Brussels office, Avenue Louise
    • Competitive salary
    • Health insurance
    • Pension scheme
    • Cycle to work scheme and public transport 
    • Work laptop and mobile phone including monthly plan
    • Frequent company events and socials
    • Free healthy snacks and drinks, organic coffee for the caffeine addicts!
    • And many more things that we won't reveal yet! 

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