• Business Intelligence Manager

    Job Locations UK-London
    Job ID
  • Overview

    Voxbone's mission is to simplify business communications. As a cloud communication leader, we make it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are.


    We are currently on the hunt for a BI Manager, who will design and develop a self-service business intelligence dashboard, which will enable the commercial team to drive commercial success and customer satisfaction more efficiently.

    This role requires a unique combination of business acumen and technical skills, and the ability to establish and run sales and marketing strategies that generate clear ROI.



    Role and success factors


    • The objective of this role is to generate real-time insights for sales and account reps using real-time business data collected from various systems
    • KPIs include: conversion rates, customer acquisition cost, ARPU, logo and revenue retention, and more
    • To be successful, you will:
      • Own BI platforms and their evolution
      • Interact with sales management to gain a deep understanding of their expectations in terms of lead and customer insights
      • Gain a deep understanding of internal and external data sources and implement integrations with these sources where necessary
      • Keep up to speed on latest sales enablement technologies and assess their value for the Voxbone business
      • Document platforms and train users
      • Report on the effectiveness of BI tools and continuously suggest potential evolution of these tools


    To bring the win you'll have…


    • 5+ years experience working in data science/analytics/BI in B2B with large customer bases and operating via digital channels
    • Experience in implementing project from scratch is a must
    • Hands-on experience owning BI platforms such as Looker, Google Analytics/BigQuery, Google Data Studio, GTM,  Tableau, power BI, Kibana
    • Experience in B2B technology and platforms integration (e.g. marketo, salesforce, drift, intercom, DemandBase, zendesk, Datafox, LeanData)
    • Deep knowledge of the data market and the latest tools to ensure we are using the best options across the project (e.g. Segment, mulesoft, Snaplogic)
    • Experience with statistical analysis including knowledge of data mining tools (e.g. SAS, Python, R) a plus.
    • Familiar with SQL and RDBMS concepts a plus
    • Background in computer science, IT, mathematics or engineering


    To succeed in this role you’ll need to…


    • Have a start-up mentality, committed to excel with energy and endurance
    • Have strategic initiative that others relate to
    • Have superior organizational skills, prioritize ruthlessly
    • Work with cross-functional teams, high integrity and great follow-through on tasks
    • Be flexible, fearless and excited to help build something awesome and share it with the world.

    Sound good? Here's what we're offering in return…


    • A fantastic working environment from our bright and modern office in Shoreditch, London
    • An opportunity to work with a diverse workforce from across 34 nationalities, in a vibrant, energetic and friendly environment.
    • Competitive salary and perks
    • Frequent social events and company goodies
    • Free healthy snacks and drinks including fancy coffee for caffeine addicts
    • Health insurance
    • Pension scheme
    • Work laptop and mobile phone including monthly plan


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